Dash Drop Delivery Privacy Policy
Dash Drop Delivery (“the App”) provides shipping automation and last-mile delivery management services (“the Service”) to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.
Personal Information the App Collects
When you install the App, we are automatically able to access certain types of information from your Shopify account:
- Shop Information: Includes store name, email, domain, shop owner name, currency, timezone, and locale.
- Orders API: Access to view and manage order details such as customer information, shipping address, and order status.
- Fulfillment API: Allows us to create and manage fulfillments and tracking data for your orders.
- Products API: Access to product titles and SKUs for the purpose of identifying what is being shipped.
- Shipping Settings: Information related to shipping zones, rates, and profiles.
Additionally, we collect the following types of personal information from you and/or your customers once you have installed the App:
- Merchant Registration Info: Name, email address, phone number, billing address, and Shopify store URL.
- Customer Shipping Info (if applicable): Shipping address, contact number, and email used during checkout for delivery and tracking purposes.
- Device and Usage Information: IP address, browser type, time zone, and cookies installed on the device.
We collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies:
- Cookies – Data files placed on your device, often with a unique identifier. Learn more at http://www.allaboutcookies.org.
- Log Files – Track actions on the App, including IP address, browser type, ISP, referring/exit pages, and timestamps.
- Web Beacons / Tags / Pixels – Used to monitor App usage patterns and improve services.
How Do We Use Your Personal Information?
We use the personal information we collect from you and your customers to:
- Provide and operate the Dash Drop Delivery service.
- Generate and manage shipping labels and fulfillment requests.
- Track and update order status and delivery timelines.
- Communicate with merchants regarding service updates or issues.
- Improve and optimize the App’s performance and user experience.
- Provide customer support and resolve technical issues.
We do not use your personal data for targeted advertising.
Sharing Your Personal Information
We share your personal information with select third parties only to the extent necessary to provide the Service. These include:
- Shipping & Carrier APIs (e.g., courier integrations) for label generation and tracking.
- Cloud Service Providers (e.g., AWS, Linode) for secure hosting and data processing.
- Payment Processors (if applicable) for billing and invoicing.
We may also share your personal information to comply with legal obligations, respond to lawful requests, or to protect our rights.
Your Rights (for European Residents)
If you are a resident of the European Economic Area (EEA), you have the right to access the personal information we hold about you and to request that your personal data be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the details below.
Please note that your information will be transferred outside of Europe, including to Canada and the United States, to facilitate our services.
Data Retention
We retain your personal and store-related information for as long as your store remains connected to the App, or as necessary to comply with our legal obligations. You may request deletion of your data by uninstalling the App and contacting us via email.
Changes
We may update this privacy policy from time to time to reflect changes to our practices or for legal or operational reasons. The latest version will always be posted on our app listing or official site.
Contact Us
For more information about our privacy practices, questions, or complaints, contact us:
Email: support@indusenigma.net